Frequently Asked Questions

The Science

What is Mitome and how does it work?
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Why is it important?
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Who should take this test?
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What benefits will I see from taking the Mitome test?
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When will I see those benefits?
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How is this different than other tests?
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Will you give me supplement recommendations?
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Can I show my functional doctor this test?
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Is this a DNA test?
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The Kit

How do I fill out the form?
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How is the test collected?
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How do I collect my sample?
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Do I need to fast before the sample collection?
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How do I label the tubes?
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Why does the test kit have, “Mitoswab” labeling on them?
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Results

How long does it take for my results to come?
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Will medications or supplements interact with my results?
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Will my current diet affect the test results?
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Where will my results be sent to when ready?
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Might it be useful to take a second Mitome test?
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Are there follow-ups or feedback opportunity given?
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Orders

Do you accept international customers?
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Why can I not get the test internationally?
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Can my doctor order this for me?
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How can I order a second kit for someone else?
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Shipping

Where can I find my tracking and delivery?
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Where do I send the sample?
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Payment

Do you accept HSA/FSA?
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What payment methods do you accept?
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Do you accept insurance?
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What is your refund policy?
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